Terms and Conditions

1. Definitions

• “Platform” means the alkatera web application, APIs, and related services
• “User”, “you”, “your” means the individual or organisation accessing the Platform
• “Subscription” means the paid service plan selected by the User
• “Content” means all data, information, and materials uploaded to or generated by the Platform
• “Environmental Data” means sustainability metrics, emissions data, and related information

2. Account Registration

2.1 To use the Platform, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 You must be at least 18 years old and have the legal authority to bind yourself and your organisation to these Terms.

2.3 You are responsible for all activities that occur under your account and must notify us immediately of any unauthorised access.

3. Subscription Plans and Payment

3.1 We offer various subscription tiers (Seed, Blossom, Canopy) with different features and usage limits. Plan details are available on our website.

3.2 Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law.

3.3 We reserve the right to modify pricing with 30 days' notice. Continued use after price changes constitutes acceptance.

3.4 If payment fails, we may suspend access until payment is received.

4. Permitted Use

4.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for your internal business purposes.

4.2 You may use the Platform to:

• Track and analyse environmental impact metrics
• Generate sustainability reports for your organisation
• Manage supply chain sustainability data
• Prepare for B Corp and other sustainability certifications

5. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Upload false, misleading, or fraudulent environmental data
• Attempt to gain unauthorised access to the Platform or other users' accounts
• Reverse engineer, decompile, or disassemble the Platform
• Use automated systems to access the Platform without permission
• Resell, sublicence, or redistribute access to the Platform
• Interfere with or disrupt the Platform's infrastructure

6. Your Content and Data

6.1 You retain ownership of all Content you upload to the Platform. By uploading Content, you grant us a licence to use, process, and store it to provide our services.

6.2 You are responsible for the accuracy and legality of your Content. You represent that you have the right to share any data uploaded.

6.3 We may use anonymised and aggregated data for industry benchmarking and research purposes.

7. Intellectual Property

7.1 The Platform, including its software, design, algorithms, and methodologies, is owned by us and protected by intellectual property laws.

7.2 Reports and analytics generated by the Platform may be used by you for your business purposes, subject to attribution requirements where applicable.

7.3 You may not use our trademarks, logos, or branding without written permission.

8. Environmental Data Accuracy

8.1 Our Platform calculates environmental metrics based on established methodologies and the data you provide.

8.2 The accuracy of outputs depends on the quality and completeness of input data. We do not guarantee that calculations meet specific regulatory or certification requirements.

8.3 You should verify outputs independently before making claims or submitting for certification.

9. Third-Party Integrations

The Platform may integrate with third-party services. Your use of such integrations is subject to those providers' terms. We are not responsible for third-party services.

10. Service Availability

10.1 We strive to maintain Platform availability but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice.

10.2 We may modify, suspend, or discontinue features with notice. Material changes to core functionality will be communicated 30 days in advance.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages.

11.2 Our total liability for any claims arising from these Terms or use of the Platform shall not exceed the fees paid by you in the 12 months preceding the claim.

11.3 We are not liable for decisions made based on Platform outputs or for regulatory penalties related to your environmental reporting.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Platform, your Content, violation of these Terms, or violation of any third-party rights.

13. Termination

13.1 You may terminate your account at any time. Refunds for prepaid subscriptions are not provided except as required by law.

13.2 We may terminate or suspend your account for violation of these Terms, non-payment, or at our discretion with 30 days' notice.

13.3 Upon termination, you may export your data within 30 days. After this period, we may delete your data.

14. Governing Law and Disputes

14.1 These Terms are governed by the laws of England and Wales.

14.2 Any disputes shall be resolved through negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or Platform notification at least 30 days before taking effect. Continued use constitutes acceptance.

16. General Provisions

16.1 These Terms constitute the entire agreement between you and us regarding the Platform.

16.2 Our failure to enforce any provision does not waive our right to do so later.

16.3 If any provision is found unenforceable, the remaining provisions remain in effect.

16.4 You may not assign these Terms without our consent.

17. Contact Information

For questions about these Terms, contact us:

Avallen Solutions Ltd trading as alkatera
Email: hello@alkatera.com
Website: https://alkatera.com