This Cookie Policy explains how Avallen Solutions Ltd trading as alkatera (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website (https://alkatera.com) and use our platform.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently and provide information to website owners. Cookies can be ‘session’ cookies (deleted when you close your browser) or ‘persistent’ cookies (remain until they expire or you delete them).

2. How We Use Cookies

2.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as:

User authentication and session management
Security features and fraud prevention
Load balancing and server optimisation

You cannot opt out of these cookies as they are necessary for the platform to operate.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalisation:

Remembering your preferences and settings
Remembering your language preferences
Storing your dashboard customisations

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our platform:

Tracking page views and navigation patterns
Measuring platform performance
Identifying popular features and areas for improvement

We use analytics services that may set their own cookies.

2.4 Marketing Cookies

With your consent, we may use cookies to:

Deliver relevant advertisements
Measure the effectiveness of advertising campaigns
Limit how often you see an advertisement

3. Cookies We Use

Cookie	Purpose	Duration
session_id	Session management	Session
csrf_token	Security protection	Session
auth_token	Authentication	7 days
user_preferences	Stores user settings	1 year
dashboard_layout	Dashboard customisation	1 year
_ga	Google Analytics identifier	2 years
_gid	Google Analytics session	24 hours

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties include:

Google Analytics (analytics)
Payment processors (essential for transactions)
Customer support tools

Please refer to these third parties' privacy policies for more information.

5. Managing Cookies

You can control cookies through:

Cookie Consent Banner: When you first visit our site, you can choose which optional cookies to accept
Browser Settings: Most browsers allow you to refuse or delete cookies through settings
Platform Settings: Logged-in users can manage preferences in account settings

Note that blocking some cookies may impact your experience and the functionality available to you.

6. Browser-Specific Instructions

To manage cookies in your browser:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy & Services > Cookies

7. Similar Technologies

We may also use similar technologies including:

Local Storage: For storing data locally in your browser
Session Storage: For temporary storage during a session
Pixel Tags: Small graphics to track user behaviour

8. Changes to This Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. The ‘Last Updated’ date indicates when changes were made.

9. Contact Us

If you have questions about our use of cookies:

Avallen Solutions Ltd trading as alkatera
Email: hello@alkatera.com
Website: https://alkatera.com